Frequently Asked Questions

Everything you need to know about shopping with Loyal Paws.

How do I determine the right size for my pet?

Each product page includes a detailed size guide. We recommend measuring your pet's neck, chest, and length, then comparing it to our chart to ensure a comfortable fit.

What is your return and exchange policy?

We offer a 30-day return policy for unused items in their original packaging. If the fit isn't right, we are happy to exchange it for a different size at no extra shipping cost.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-15 business days.

Are the fabrics safe for sensitive skin?

Absolutely. We use premium, hypoallergenic materials like organic cotton and breathable mesh to ensure your pet stays stylish without any irritation.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery in real-time.

How should I wash my Loyal Paws apparel?

To maintain the quality of the fabric, we recommend machine washing on a gentle cycle with cold water and air drying. Avoid using bleach or high-heat dryers.